I am writing on behalf of my cousins and myself to thank you and your staff for the excellent care you provided for our aunt. On the several occasions that my husband and i visited my aunt we have been impressed by the sensitivity with which all staff treated her. It was evident that you have well trained staff who approach everyone with respect and maintain the dignity of all residents at this difficult stage in their lives. My cousin Laura has told us that she particularly appreciated the support and care given in the last few days of our aunt’s life.
As visitors we always felt welcome and it was never too much trouble to find us a cup of tea!
Mrs C Jones